Meant to renew, but a new account was created

If you recently placed an order and did not include a username to renew, you created a new account instead of applying your payment to your existing account.

If you want to keep your original account, please contact our customer support team via the form below or via our tollfree number. We can cancel the duplicate account and apply your payment to your original subscription.

If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.
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