Problems submitting your order, including credit card getting rejected

If you are having a problem submitting your order, please check for these common issues:

  • Did you choose a quantity for your product(s)? The box to the left of the product name needs to have a number in it.
  • Have you filled in the form completely, including all parts of your billing address and your email address?
  • Is your credit card number typed in correctly? Often typos or missed digits cause problems.

If none of these issues is the problem, does your credit card have a spending limit that you are trying to exceed? We often see this with corporate customers trying to purchase a large subscription. If this is the problem, you can pay by check instead or see if you can increase the limit on your card.

If you still cannot get your order to submit, please contact our customer service team and we will assist.

If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.
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