Why am I often logged out of my account?

Passwords are automatically reset whenever a fourth new IP range is used to access your account. This is done to deter account exploitation.

If you work from multiple locations or computers, check the "Keep me logged in" button (and don't click logout) and the website will keep you automatically logged in and bypass the IP check. You might need to log off and sign back in to see this option. Note: Cookies must be enabled in your browser for this feature.

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If this didn't answer your question, you can return to the help center directory to try again or use the search function to look for a better answer.

If you need further assistance, contact us online or call 1-800-353-6798.
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